QUESTIO Company (conducting business under the registration data of Individual Entrepreneur Teterkin Vladimir, operating under the Monotributo regime with registration number CUIT 27-96505368-4) (hereinafter referred to as the «Service Provider»), hereby offers to any legally capable natural person (hereinafter referred to as the «Client») who has reached the age of 18 years, to enter into a contract for the provision of services for organizing and conducting urban quest games under the terms set forth in this public offer.
1.1. This public offer (hereinafter referred to as the «Offer») constitutes an official proposal by the Service Provider to conclude a service agreement and contains all essential terms of such agreement.
1.2. Acceptance of this Offer shall be deemed to occur upon the Client performing one of the following actions:
1.3. The date of acceptance shall be considered the date of receipt of funds to the Service Provider’s account or the date of payment confirmation by the payment system.
1.4. From the moment of the Client’s acceptance of this Offer, the parties shall be deemed to have concluded a service agreement in written form without the need to sign additional documents.
1.5. Detailed game rules are set forth in the Universal Game Regulations of QUESTIO, which constitute an integral part of this agreement and are posted on the Service Provider’s website. Participants are obligated to familiarize themselves with the Regulations prior to game participation.
1.6. By accepting the Offer, the Client confirms that they have:
1.7. The Service Provider reserves the right to make changes to this Offer and the Universal Game Regulations at any time. The current version shall be published on the official website and take effect from the moment of posting.
1.8 The services provided by Questio do not constitute touristic, guided, educational, or sightseeing activities, nor are they subject to specific tourism regulations. Questio exclusively offers interactive entertainment experiences (search games, puzzles, playful challenges) without providing formal historical, cultural, or touristic information.
2.1. The Service Provider undertakes to organize and conduct an urban quest game (urban orientation game) for the Client, and the Client undertakes to pay for these services in accordance with the terms of this Offer.
2.2. The service includes:
2.3. Place of service provision: Buenos Aires, Argentina, within the territory determined by the regulations of the specific game.
2.4 The game does not include tourist guidance, historical explanations, or educational content. The Provider acts solely as a facilitator of a recreational experience and assumes no liability for the accuracy of any incidental references to locations or urban contexts.
3.1. The game is conducted by teams of 1 to 4 people. Persons from 3 years of age are admitted to participate. Persons under 18 years of age are admitted only when accompanied by a legal representative.
3.2. The Service Provider reserves the right to refuse any person participation without explanation of reasons.
3.3. To participate in the quest, one of the participants registers an application on the website, providing personal data of team members, and makes a prepayment. Full payment is made no later than the day of participation.
3.4. Teams arriving more than 30 minutes late to the start time may be denied participation without refund.
4.1. The cost of participation is determined by the current price list on the Service Provider’s website at the time of registration.
4.2. When forming teams exceeding 4 people (maximum 8 people):
4.3. Payment methods: cash or bank transfer (transferencia).
4.4. Payment is made in Argentine pesos according to the current price list.
5.1. Private events:
5.2. Public events:
6.1. In the event of force majeure circumstances beyond the Service Provider’s control (natural disasters, government actions, emergency situations), the game is postponed to another date.
6.2. Notification of postponement is sent via all Service Provider’s social networks, as well as individually to each team captain who has completed preliminary registration.
7.1. The Service Provider undertakes to:
7.2. The Client undertakes to:
7.3. The Service Provider has the right to:
8.1. The Service Provider bears no responsibility for incidents occurring with participants due to their fault or the fault of third parties.
8.2. Participants bear full responsibility for compliance with safety rules and legislation during the game.
8.3. Grounds for disqualification:
8.4 The Provider does not offer services regulated by tourism laws or professional guiding. Participants acknowledge that the activity is purely recreational and that any contextual information provided during the game serves solely narrative or atmospheric purposes, with no guaranteed historical or educational value.
9.1. The Client consents to the processing of their personal data by the Service Provider for service provision purposes.
9.2. The Service Provider has the right to use photographs of participants taken during the game in advertising and informational materials. Participants may refuse publication by sending a corresponding request to the Service Provider’s email.
9.3. The Client may withdraw consent to receive informational mailings by sending notification to the Service Provider’s email.
10.1. This agreement is governed by the laws of the Argentine Republic.
10.2. All disputes arising from this agreement are subject to primary resolution through direct negotiations between the Parties. In case of inability to reach agreement within 30 (thirty) days, the Parties submit to the exclusive jurisdiction of courts of general jurisdiction for civil and commercial matters of the Autonomous City of Buenos Aires, without prejudice to the provisions of Law 24.240 on consumer protection and jurisdiction at the Client’s place of residence when the latter acts as a consumer.
10.3. The Client has the right to contact the National Directorate for Consumer Protection (Dirección Nacional de Defensa del Consumidor) for resolution of disputes related to the performance of this agreement (official website: www.argentina.gob.ar/defensadelconsumidor).